Original Research
Patients’ perception of care during special radiological examinations
Submitted: 13 February 2009 | Published: 04 August 2009
About the author(s)
Anthony C. Ugwu, Nnamdi Azikiwe University, NigeriaSamuel L. Shem, University of Maiduguri, Nigeria
Felix Erondu, Rivers State University, Nigeria
Full Text:
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Method: A total of 200 self-completion questionnaires were delivered to four radiology departments within the north-eastern states of Nigeria (50 to each centre). The questionnaires included questions on patient demographics as well as ordinal scales for patients to rate their care on various indices and a 10 visual analogue scale to rate their overall satisfaction, while an open-ended question was used to assess patients’ expectation of radiology staff. 142 questionnaires (71%) were returned. Both descriptive and inferential statistics were done. Tests were two-tailed with p smaller than 0.05 indicating statistical significance.
Results: Patients’ perception of care correlated significantly with patients’ satisfaction.
Conclusion: Good staff-patient interaction and proper organisational behaviour could improve patients’ perception of care.
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Crossref Citations
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