Original Research

An improved model for provision of rural community-based health rehabilitation services in Vhembe District, Limpopo Province of South Africa

Rudzani E. Luruli, Vhonani O. Netshandama, Joseph Francis
African Journal of Primary Health Care & Family Medicine | Vol 8, No 2 | a980 | DOI: https://doi.org/10.4102/phcfm.v8i2.980 | © 2016 Rudzani E. Luruli, Vhonani O. Netshandama, Joseph Francis | This work is licensed under CC Attribution 4.0
Submitted: 30 July 2015 | Published: 30 March 2016

About the author(s)

Rudzani E. Luruli, Institute for Rural Development, School of Agriculture, University of Venda, South Africa
Vhonani O. Netshandama, Community Engagement, University of Venda, South Africa
Joseph Francis, Institute for Rural Development, School of Agriculture, University of Venda, South Africa


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Abstract

Background: In 1991, Riakona Community Rehabilitation Programme initiated community-based rehabilitation (CBR) in the Vhembe District of Limpopo Province. Subsequently, the South African government adopted the programme.

Aim: The aim of the study was to suggest an improvement in the model of providing CBR services.

Setting: The study was conducted in six rehabilitation centres located in hospitals in the Vhembe District in Limpopo Province of South Africa.

Method: A mixed-mode research design with qualitative and quantitative elements was used to conduct the study. Content analysis, the chi-square test for Goodness of Fit and the Kruskal–Wallis and Mann–Whitney non-parametric tests were conducted.

Results: The key determinants of client satisfaction with the services that the community rehabilitation workers rendered included provision of assistive devices and the adoption of a holistic approach to their work. Overall, satisfaction per domain for each one of the five domains of satisfaction scored less than 90%. More than 80% of clients were satisfied with empathy (83%) and assurance (80%) domains. Tangibles, reliability and responsiveness domains had scores of 78%, 72% and 67%, respectively. These results, together with the reasoning map of conceptual framework description, were used as the building blocks of the CBR model.

Conclusion: The improved CBR model is useful for putting the programme into practice. This is particularly so for the CBR managers in the districts of the Limpopo Province.

Keywords: client satisfaction, disability, community-based rehabilitation, community rehabilitation worker


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